At the Big sleep ltd we hope you that you will be highly satisfied with any product purchased through our website. However, under the Distance Selling Regulations 2000, you are entitled to cancel your order if you so wish provided you notify us in writing, including fax and email, within 7 working days after the day on which you receive the product. If you decide to exercise your right to cancel we ask you not to unwrap the product. If you wish to try a mattress, we request the original sealed plastic covering be left on. However in the case of roll-up mattresses, please use a suitable covering and ensure that the mattress is kept in its original condition until the product is returned.

Please note that it is your responsibility to return the product to us in an undamaged and original condition at your own expense, however we will arrange collection of the product if you require at an additonal cost of £50.00. If you wish us to collect the product, please let us know and we will notify you within 7 days with a convenient date as to when the product will be collected. We also reserve the right to deduct an amount if the the produuct is returned and is damaged or unsuitable for resale.